We are making every effort possible to keep our guests informed during these unforeseen circumstances related to coronavirus (COVID-19). Our highest priority is the wellbeing of our guests, our community, and our staff. Our hotel, lobby lounge, and rooftop bar are currently accessible and open for visitors. Our hotel is open everyday. Our lobby lounge and rooftop bar are open Thursday through Sunday from 4PM till last call at 10PM. We recommend that visitors call us directly at (828) 832-8060 or click BOOK A ROOM from our website in order to make reservations during this time. Our staff is required to participate in the Count On Me NC public health pledge and curriculum. The completion of this course gives our staff the knowledge they need to follow the recommended social distancing and health guidelines. We also take cleanliness one step further with our very own Horton Clean+ Promise; it is a guarantee that we take extra precautions to provide a clean and safe space for our staff, community, and guests.
Our current cancellation policy offers flexibility, in light of COVID-19: (see our official 14-day cancellation policy below)
If a guest cancels more than 14 prior to their arrival date, the guest will be refunded their deposit minus a $20 cancellation, which is retained. If a guest must cancel inside of the 14-day period, shorten the stay, or checkout early, please note that the guest is responsible for the entirety of their reservation. Any remaining balance will be charged upon cancellation. If we successfully rebook the reservation or any part of it, we will issue the guest a refund of whatever we are able to recoup after their original checkout date. We are now also able to offer guests gift certificates for their cancelled reservations, in the event that they are cancelling due to COVID-19 issues. Please contact the hotel directly for more information (828) 832-8060.
We appreciate your business and support during this time. We also offer gift certificates for future reservations click here to purchase an online gift certificate that can be printed from home.
