FREQUENTLY ASKED QUESTIONS
Below you’ll find helpful information about various travel policies and services as you prepare for your stay or visit at The Horton. For additional information, please refer to your specific reservation details or please contact our team and they will be happy to assist you.
About the Horton
In 2019, this vacant space was fully renovated and developed into The Horton Hotel and is a historic boutique hotel located in the heart of downtown Boone, North Carolina. The hotel features 15 unique guest rooms, each with its own distinctive decor and modern amenities. The rooms are spacious and comfortable, featuring high-quality linens, plush bedding, and unique touches that reflect the hotel’s history and character.
In addition to the guest rooms, the Horton Hotel features a rooftop bar and lounge, offering stunning 360 degree views of the surrounding mountains and downtown area. The rooftop bar is a popular spot for locals and visitors alike, serving a wide selection of craft cocktails, beer, and wine as well as a selection of creative cocktails and artisanal wines.
Overall, the Horton Hotel is a unique and stylish destination in downtown Boone, offering a blend of historic charm and modern luxury. Whether you’re visiting the area for business or leisure, the Horton Hotel provides an unforgettable experience that is sure to leave a lasting impression. We aim to continue the Horton legacy as a great place to gather and enjoy friends, drinks, views, and the finer things.
Built by H.W. Horton in the 1920s, our historical building honors the traditions of our small town while providing a unique boutique experience. The original Horton building was both a Studebaker dealership and a Spainhour’s Department Store. We aim to continue the Horton legacy as a great place to gather and enjoy friends, drinks, views, and the finer things.
H. W. Horton was the original owner of the building that is now The Horton Hotel. Walter Horton built the building prior to the 1920’s, and the original business was a Studebaker Car Dealership. Walter Horton enjoyed riding his horse in town parades while wearing his uncle’s old military uniform. Our logo was inspired by a photo of Walter Horton in this regalia while astride his horse. You can see the original photo that inspired the logo on the wall behind our Front Desk!
Booking directly through our website or over the phone with a Front Desk Attendant is the best way to book a room at The Horton Hotel.
No, we do not have a restaurant at The Horton Hotel. Our Lounge bar serves very light bar snacks when it is open. The Rooftop Bar does not serve any food items.
Reservations
You will need a valid form of identification and a valid credit card to book your reservation. You must be 21 or older to book a reservation at The Horton Hotel. A 50% deposit is required for all reservations.
A 50% deposit of your reservation total is required to make a reservation.
$25 Fee plus tax per night on your guest room charge. This is a required fee.
Includes:
+ Downtown Boone Parking (doubles as a tailgating spot)
+ Complimentary breakfast items with locally roasted coffee. Premium Breakfast items available for individual purchase.
+ Specialty welcome gift upon arrival with chocolates and filtered water.
+ Signature cocktail recipe card.
+ Exclusive Guest Pass to downtown neighbors.
+ Coffee & tea service available 24 hours on the Mezzanine.
+ Ultra High-Speed secure WiFi.
The Horton Hotel & Lounge is a completely non-smoking and non-vaping facility. Any charges resulting from smoke related maintenance shall be the financial responsibility of the occupant of said room; the fee for these damages starts at $250. We reserve the right to charge guests the cost of rectifying any damage caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to charge the guest’s on-file credit card, or invoice the guest for the amount to the registered address. Additionally, we reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to charge the guest’s on-file credit card, or send an invoice for the amount to the registered address.
Our windowless rooms are great for guests looking for a relaxing stay, or a place to simply lay their head for the night. Each windowless room features dimmable lighting, so guests are able to control the amount of light in the room. Each room also has a live feed of Downtown Boone directly from our Rooftop, so guests are able to see the weather and views from the Rooftop any time during their stay.
Most of our rooms at The Horton Hotel have King Size beds, with the exception of Rooms 2 and 16, where you will find Queen Size beds. King Suite 11 also features a Pull-Out Sofa along with the King Size bed. Many of our rooms can accommodate a twin-sized Rollaway Bed as well for an extra guest staying in the room.
Breakfast is served every morning from 7am to 10am. Guests are able to enjoy fresh hot coffee from a local roastery, fresh pastries, granola, juice, and more from the Complimentary Breakfast Menu, and made-to-order items from the Premium Breakfast Menu. Complimentary Breakfast Items included in your stay with the Park+ Pass.
Yes, we have five pet-friendly rooms for guests who are traveling with their furry friends. These are rooms 1, 2, 3, 4, and 5. There is a $50 a night, per pet fee for reservations with a pet. Dogs are the only pets allowed. Please review the Pet Policy for more information.
No, there is not a staff member on site at The Horton Hotel from 11pm until 6:30am the next morning. All guests receive an after-hours phone number so that they can reach a staff member for emergencies during the night. There are also 24/7 security cameras throughout the hotel, and all exterior doors are locked during the night.
Parking
Parking is located behind the hotel on Howard Street. One parking space is included per reservation with the Park + Pass. FOLLOW OUR PARKING INSTRUCTIONS CAREFULLY BECAUSE IF YOU DO NOT PARK IN OUR DESIGNATED SPACES YOUR CAR COULD BE TOWED AT YOUR EXPENSE.
Parking lot address: 274 Howard Street Boone, NC 28607. The Horton Hotel is a gravel lot, parking spaces are clearly marked with signs that read “Horton Hotel Residents Only Hangtag Required”. Park along the side with the brick building only. The parking spaces NOT along the brick building do NOT belong to our hotel, and your vehicle will be towed if you park in those spaces.
The walk from the parking lot to the hotel is very brief. You will cross Howard Street and go through the parking lot, directly across from our gravel lot, and head towards the American flag pole off of King Street. Turn left on the sidewalk and the hotel will be on your left; look up for the Horton Hotel sign.
You are welcome to pull into the “15 Minute” loading zone space in front of the hotel to unload your baggage if that spot is available. You may also park in metered spots on King Street; these spots are free Monday – Saturday after 5pm until 8am, and they are free all day Sunday.
Yes, a vehicle with a valid Handicap Parking Tag displayed is able to park in any downtown metered parking space at any time, without feeding the meter.
The Horton Hotel does not offer any transportation or shuttle services, but there are some options available in town for guests to organize themselves. These options include Uber, Beep, Blue Bird Taxi, and Wilcox Work Travel and Tours among others.
Policies
You MUST CALL the hotel directly to complete a cancellation (828) 832-8060*. Emailed cancellations are not valid.
If you cancel more than 3 days prior to your arrival date, you will be charged a $35.00 cancellation fee and the remaining balance of your initial deposit will be refunded. In the event you must cancel your reservation inside a 3 day period, prior to arrival date you will forfeit your initial deposit.
A 7-day cancellation window will be enacted for major event weekends. If you cancel more than 7 days prior to your arrival date, you will be charged a $35.00 cancellation fee and the remaining balance of your initial deposit will be refunded. In the event you must cancel your reservation inside a 7-day period, prior to arrival date you will forfeit your initial deposit. Major event weekends include, but may not be limited to, Appalachian State Graduation Weekends and Home Football Game Weekends.
On the day of arrival or thereafter, if you must cancel your reservation, shorten your stay, change your arrival date, or check out at an earlier date, please understand that you are fully responsible for the entirety of your original reservation and refunds will not be issued. In this instance, remaining balances will be charged to the card on file.
*Cancellations for Third-Party Reservations MUST be canceled through the Third-Party Site.
Dogs are the only pets permitted in our hotel. Not all hotel rooms are pet friendly; only Lower Level allow for pets. Rooms 1, 2, 3, 4, 5.
A non-refundable pet fee will be charged to the guest’s account upon check-in. We charge $50 per pet, per night. Limit two pets per room. For stays of 4 nights or more, guests will not be charged additional pet fees per night.
You must notify us when booking your reservation that you are bringing a pet(s). Call us at (828) 832-8060. Guests are responsible for any damages to the room and its contents. If extensive cleaning or damage repair is necessary, the guest may be charged additional fees.
Housekeeping would love to service your room for you and your furry friend. For safety reasons we require that the pet is removed from the room prior to housekeeping service. If you are unable to remove your pet from your room during housekeeping hours a front desk associate is more than happy to assist you and get you whatever you may need.
Pets must be on a controllable leash at all times when outside the guest room. Guests are responsible for picking up after their pet in and around the hotel at all times. The pet(s) may not be left unattended in the room.
Noise/Disruptive Complaints – barking and disruptive noises are not acceptable. If there are noise complaints from your dog, you may be asked to make alternate arrangements for your pet. Please do not leave your dog alone in a hotel room unattended.
Dogs are not permitted on the rooftop area or lobby bar area.
Our policy for children in the hotel is as follows: children 10 years of age and over are permitted in the hotel for overnight stays.
Loud and disruptive noises and behaviors are not acceptable. If there are noise complaints against your room, you will be asked to lower your volume to a respectful level. If the disruptive noise level persists, you may be asked to vacate the premises and find alternative accommodations. In this case, no refund will be offered. Any disruptive behavior or disrespectful noise level that is communicated to hotel staff by other hotel guests, bar patrons, or other hotel staff will result in a verbal warning to the guest in question and may result in the guest being asked to vacate the hotel with no refund. Hotel Management reserves the right to gauge the severity of disruptive behavior and disrespectful noise levels and make decisions on requesting guests to vacate the hotel with no refund.
If any of the following conditions are met the rooftop bar will be closed:
+ The temperature is to fall below 45 degrees for any extended period of time.
+ Heavy rain is predicted during hours of operation.
+ Snow or hail is forecasted for the area.
+ Lightning or thunderstorms are expected.
+ Tornado warning has been issued.
+ If there are winds over 15 miles per hour.
Calls about the weather conditions will be made daily by the Shift Lead or Manager on Duty. Please be aware these decisions are made with our guest and staff safety in mind. We do our best to adapt, as quickly as the weather does on the mountain, but are not always able to accommodate the rooftop bar being open. While we may not always be able to open the Rooftop Bar, guests are always welcome to grab a drink in our Lobby Bar and take it upstairs to enjoy the Rooftop Lounge Seating.
Hours
Check-in: 3:00 PM – 10:00 PM. If arriving outside of check-in times, please call us at (828) 832-8060 to make arrangements.
Check-out: 11:00 AM
Desk Hours:
Monday: 8:00 am – 11:00 pm
Tuesday: 8:00 am – 11:00 pm
Wednesday: 8:00 am – 11:00 pm
Thursday: 8:00 am – 11:00 pm
Friday: 8:00 am – 11:00 pm
Saturday: 8:00 am – 11:00 pm
Sunday: 8:00 am – 11:00 pm
*Hours may change seasonally.
Our Bar is open Monday through Friday 4pm to 10pm.
Saturday and Sunday we are open Noon to 10pm.
Bar Hours are subject to change.
Rooftop Bar & Lounge
Yes, both our Lounge Bar and Rooftop Bar are open to the public!
No, our Rooftop Bar is open based on weather and staffing levels. If it’s going to be too windy or cold to safely provide service on the Rooftop then we will open our Lounge Bar instead! You are always welcome to grab a drink from our Lounge Bar and take it upstairs to enjoy the Rooftop seating! Our Rooftop Bar closes for the season November to April based on weather.
We can accommodate up to 44 people on the Rooftop. If we reach capacity, you are welcome to join a waitlist.
No, our Rooftop Bar operates on a first-serve basis. If we are at capacity on the Rooftop, you are able to join a waitlist.
No, per our Pet Policy, dogs are not allowed on the Rooftop Bar or the Lounge Bar.
