We are making every effort possible to keep our guests informed during these unforeseen circumstances related to coronavirus (COVID-19). Our highest priority is the wellbeing of our guests, our community, and our staff. As of Thursday, March 26, 2020, our county is taking extra precautions to ensure the health and safety of its residence. At this time, short term rentals and hotels like ours are prohibited from offering lodging to non-essential visitors. Our hotel is honoring all reservations after June 5, 2020, and will continue to follow the guidelines, as well as, making the best decisions for our community’s wellbeing after that time. Updates will be posted as changes are made. We are currently remaining accessible and open for visitors that are identified to be essential, as indicated in the county mandate. We recommend that visitors call us directly at (828) 832-8060 for reservation needs during these dates: March 26, 2020 through June 5, 2020, as we do have two sister-property vacation rentals downtown that can host essential-workers.
Our current cancellation policy offers flexibility, insight of COVID-19: (see our official 14-day cancellation policy below)
If a guest cancels more than 14 prior to their arrival date, the guest will be refunded their deposit minus a $20 cancellation, which is retained. If a guest must cancel inside of the 14-day period, shorten the stay, or checkout early, please note that the guest is responsible for the entirety of their reservation. Any remaining balance will be charged upon cancellation. If we successfully rebook the reservation or any part of it, we will issue the guest a refund of whatever we are able to recoup after their original checkout date. We are now also able to offer guests gift certificates for their cancelled reservations, in the event that they are cancelling due to COVID-19 issues. Please contact the hotel directly for more information (828) 832-8060.
We appreciate your business and support during this time. We do offer gift certificates for future reservations click here to purchase an online gift certificate.